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| In order not to create doubts about the methods of withdrawal or cancellation or refusal of the goods we will be as descriptive to give maximum transparency to all our customers: WITHDRAWAL only for customers who purchase with tax code. 14 days after purchase entering the POST SALES area you can report the withdrawal of the product. an email response will inform you if the product can be returned in withdrawal mode and how to prepare the return package product. We remind you that there are some items that do not fall under the withdrawal mode and are all products open and installed and the products listed in the contract of sale. The problem arises because some products once installed can no longer be reused (e.g. ceiling fan blades). for this we recommend that you check carefully from the product description if it is suitable for your needs.g - right of withdrawal 1g. Pursuant to art. 5 of Legislative Decree no. 206/2005, if the customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form to MPC Srl a reference to VAT), he has the right to withdraw from the purchase contract for any reason within 14 days of delivery of the product without penalty and without prejudice to what is stated in point 3. 2G below. To exercise this right, the customer must send a request in the area "POST SALES" or by fax to +39 02700520906 in which it will be necessary to indicate the bank details necessary to return the sums paid; the customer service of MPC Srl will send the customer by e-mail an authorization to return the product that must be printed and sent by registered letter with acknowledgment of receipt within 14 days from the date of receipt of goods to:MPC Srl, Viale Rodi 85, black gate for driveway 20126 Milan (MI)Upon receipt of the registered letter, MPC Srl will send by e-mail to the customer authorization to withdraw with authorization number that must be attached to the outside of the casing in which the product will be physically placed and sent to MPC within 10 days of authorization.In case of dispute by the customer on automatic payment systems (e.g. Paypal Amazon or other) the withdrawal is blocked. It is not possible to open a dispute at the same time as the withdrawal, this causes the cancellation of the withdrawal itself.3G. The right of withdrawal is subject to the following conditions: 3G.1 the right applies to the product purchased in its entirety, you can not exercise the right of withdrawal only on part of the product purchased (eg: accessories, software attachments, etc ...), 3G.2 the right does not apply to food products, audiovisual or computer software sealed (including those attached to hardware), once opened. Especially for products that require assembly (fans) or any other product used.3G.3 the goods purchased must be intact and returned in their original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc ...); to limit damage to the original packaging, we recommend, when possible, to put it in a second box, on which to affix the number of RMA (Return Authorization Code) issued by MPC Srl; should be avoided in all cases the attachment of labels or adhesive tapes directly on the original packaging of the product, 3G.4 the goods subject to the exercise of the right of withdrawal must bear the same serial number on the sales invoice MPC Srl; if the goods should bear a serial number different from that indicated on the invoice, the return will not be accepted and the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal 3G.5 the shipping costs related to the return of the goods are borne by the customer; 3G.6 the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer; 3G.7 in case of damage to the goods during transport, MPC Srl will notify the customer of the incident (within 7 working days of receipt of the goods in their stores), to allow him to file a timely complaint against the carrier of his choice and obtain a refund of the value of the goods (if insured), in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal, 3G.8 MPC Srl is not liable in any way for damage or theft / loss of goods returned by uninsured shipments, 4G. Right of withdrawal is totally forfeited, for lack of the essential condition of integrity of the good (packaging and / or its contents), in cases it is ascertained4G.1 Use even partial of the good and any consumables4G.2 The lack of the outer packaging and / or the original packaging inside;4G.3 The absence of integral elements of the product (accessories, cables, manuals, parts, ...);4G.4 Damage to the product for reasons other than its transport 4G.5 Customers who purchase with VAT4G.6 Personalized products or custom-made products or products requested with specific details that go beyond the standard products on sale on the site (see artistic products, tailoring, furniture, ect)4G.7 They can not exercise the right of withdrawal once installed or assembled (eg ceiling fans, air conditioners ect) 4G.8 You can not apply the right of withdrawal on products faulty under warranty .5G. Without prejudice to any repair costs for damage to the original packaging, MPC Srl will reimburse the customer for the full amount already paid, within 20 days of return of the goods, through the procedure of reversal of the amount charged to the credit card or by bank transfer. In the latter case, the customer shall promptly provide the bank details on which to obtain a refund (ABI Code - CAB - Current Account -IBAN of the invoice holder).6G. MPC srl is not responsible for agreements between Customers and Suppliers or Producers in the case of particular rights of withdrawal. Warns the customer that the products must absolutely follow the management process and return to the agreed warehouse. | ||
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